How to get the most from your cleaning!

Thank you for choosing Goldmaids.com. We want to ensure that you have the best possible experience. There are specific steps we request you take so we can work safely, efficiently and on-budget. Please follow these simple guidelines below to guarantee great service!


Time to declutter

Because we would like to focus on your cleaning, please put away your personal belongings and declutter all surfaces to be cleaned. This will help use your cleaning time more appropriately and get the best possible results.

Due to liability issues your cleaning crew may not be able to partially clean a cluttered area.

Homes that are overly soiled are subject to a supervisor phone call to explain the additional “pick up” fee that will be applied to your original price. If you want to add ‘picking up” time to your normal cleaning please contact our office.

“Pick up” rate:  $45/per hr, per cleaner

Make your expectations clear

Call or email at (goldmaids.com@gmail.com) ahead of time to let the cleaning company know of any specific instructions. Your provider will review the instructions from you on the day of the service.

Remember to provide feedback as needed to your cleaning service. This helps to keep track of how the cleaning crews are doing.

Cleaning supplies

GoldMaids.com uses high-quality, tested, and approved cleaning supplies, including a professional-strength vacuum cleaner with an extra-strong filter, to clean your home. However, if you own special products that you would like to have used on particular surfaces we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we may provide instructions to your cleaning crew.

Familiar faces

Do you prefer to have the same cleaning crew visit your home each time? Check with our office to see if that’s possible. Keep in mind we do our best to send your preferred cleaning crew.

Remember Goldmaids.com is the hiring company and if your cleaning crew is not available or no longer with us we will send an equally trained cleaning crew to achieve your needs.  


Recurring services

If your using our cleaning service on a scheduled basis, remember to update your contact information with Goldmaids.com. This way the company can confirm each visit ahead of time. You may also get a follow-up call or email to ensure the cleaning service met your expectations. 
 

YOUR APPOINTMENT INFORMATION
 

You're receiving this email as a quick reminder that you have an appointment with us. If you don't remember your arrival window, please call or text 253-653-6215 for your exact arrival window.


UNDERSTANDING ARRIVAL WINDOWS

An arrival window is a block of time in which your cleaning team may arrive. The various scheduling options for arrival times are detailed below.

6:00 AM - 7:00 AM
7:00 AM - 8:00 AM
8:00 AM - 12:00 PM
10:00 AM - 2:00 PM
12:OO PM - 4:00 PM


THE IMPORTANCE OF ARRIVAL WINDOWS

Think of your cleaning team as an airplane (or airline.) Every day they encounter countless opportunities to delay their schedule - weather, traffic, unprepared customers, etc. Once a delay occurs it generally ripples through the schedule and ultimately will impact the entire schedule. By scheduling an arrival window your cleaning team is able to provide a reasonable expectation of their arrival time, even if minor delays occur. 


ARRIVAL WINDOW

Arrival windows are commonly 1-4 hour blocks, but most commonly four hours. For example, an 8:00 AM - 12:00 PM arrival window means that your cleaning team can arrive anytime between 8:00 AM - 12:00 PM.


FIRM TIME

Due to unexpected delays GoldMaids.com CANNOT provide a firm time. 

If you don't remember your arrival window, please call or text 253-653-6215 for your exact arrival window.


THINGS TO REMEMBER


HOLIDAYS

If your scheduled cleaning falls on a holiday that GoldMaids.com observes, we will contact you to reschedule your cleaning.


FEEDBACK

Since cleaning is a very personalized and subjective service, we need your feedback to help us improve our service. Please take a moment to email us and offer your comments. We value your opinions and your feedback is essential for us to better serve you.


GRATUITY

GoldMaids.com never requires you to tip, but it is a powerful way to say thanks to your cleaning professionals. Even a personal note from you expressing your appreciation for their service can mean a great deal.


BREAKAGE/LOSS

GoldMaids.com is bonded and insured. Our liability limits are set at a maximum of 10 times the cost of the fair market value on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a $100 per location liability limit for key replacement and/or locksmith services.


SUPPLIES

GoldMaids.com uses high-quality, tested, and approved cleaning supplies, including a professional-strength vacuum cleaner with an extra-strong filter, to clean your home. However, if you own special products that you would like to have used on particular surfaces we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we may provide instructions to your cleaning crew.


NON-SOLICITATION CLAUSE

Please do not solicit or poach our cleaning professionals as they are bound by a non-solicitation and non-competitive agreement with our company. In the event our cleaning professionals are poached or solicited during or post employment GoldMaids.com will enforce the contract and request a court appointed injunction.


If you would like to hire a post or current GoldMaids.com employee prior to the contact binding time frame of the non-compete/non-poaching agreement GoldMaids.com is entitled to a finders fee of $2,500.00 per cleaning professional that was poached or solicited. The finder's fee is due at the time of the solicitation/poaching. If the fee is not paid, GoldMaids.com reserves the right to collect the fee through all forms of collections legally available.


If you do not want to receive e-mail from us in the future, please let us know by contacting your local Goldmaids.com office or by sending us an e-mail at Goldmaids.com@gmail.com You may also unsubscribe to future emails by clicking on the unsubscribe link contained within e-mails you receive.

Additionally, if you do not wish to receive postal mailings or phone calls, please let us know by contacting your local Goldmaids.com office or by sending us an e-mail at goldmaids.com@gmail.com


Disclosure agreement
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